Refund Policy

We want you to be happy with your GravityBoots. If something isn't right, here's how returns, exchanges, and refunds work.

Return Window

You have 90 days from the date you receive your order to request a return if you're not satisfied. Items must be returned unused and in their original condition, with all included components and accessories.

How to Start a Return

Email us at support@gravitybootsco.shopwith your order number and the reason for your return. We'll send you instructions on where to send the item back.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method, and can take up to 14 days to appear depending on your payment provider. Original delivery fees are non-refundable, and return shipping costs are your responsibility unless the item arrived defective or damaged.

Conditions for Returns

• Items must be unused and in substantially the same condition you received them in.
• All original components and accessories must be included.
• Items that are damaged or show excessive signs of use may be declined.

Exchanges

We offer exchanges if your item arrived defective or was damaged in shipping. Contact us at support@gravitybootsco.shop before sending anything back so we can sort out the best solution.

Gifts

If your order was marked as a gift and shipped directly to the recipient, they'll receive store credit once the return is processed. Otherwise, the refund goes to the original purchaser.

Changes to This Policy

We may update this Refund Policy from time to time. Updates take effect once posted here.

Contact

Questions about a return or refund? Email support@gravitybootsco.shop.